CANCELLATION & REFUND POLICY

Annexure- I

Paydeck Internet Solution Cancellation & Refund Policy

 

For Buyer / Sender / Individual

Our charges for services rendered by Paydeck Internet Solution are on PAY PER USE basis! The charges are clearly mentioned at the time of billing & prior of your making the payment. By making the payment, you are confirming that you are comfortable with our charges. All the Payments once made is Non-Refundable, even if the services have not been fully rendered by us. In case of any error of payment, or wrong bill or overcharge, or double charge, payment failure, etc. you may contact our support through This email address is being protected from spambots. You need JavaScript enabled to view it.

In making payments to the receiver/seller, whether registered with Paydeck Internet Solution or otherwise, you acknowledge and agree that Paydeck Internet Solution acts only as an intermediary and is not a party to the buying/selling transaction between payer and payee. Accordingly, Paydeck Internet Solution does not assume any responsibility and shall have no liability of any kind whatsoever, in respect of your dealings with receiver/seller including with regards to payment made, the proper and timely delivery of goods or services in good condition, and chargebacks. Paydeck Internet Solution in no way endorses, recommends and/or bears any responsibility or liability for any products, services or statements made by receiver/seller, whether registered with Paydeck Internet Solution or otherwise. Receiver/seller statements and opinions are not representative of Paydeck Internet Solution or its business partners and we bear no responsibility for their authenticity.

Any dispute between the payer and receiver/seller, whether registered with Paydeck Internet Solution or otherwise, must be resolved directly between the payor and the payee. Paydeck Internet Solution does not have any responsibility for and cannot accept any liability for the actions of any receiver/seller and by using our services, you agree to pursue all claims and disputes against a receiver/seller directly with the applicable receiver/seller.

 

For Seller/ Receiver/ Merchant

A transaction may be reversed or charged back to your account if it is disputed by the buyer, reversed for any reason by the Network, deemed to be fraudulent, deemed to be in violation of this Agreement, or we have any reason to believe that the transaction was not completed in good faith.

For any transaction that results in a chargeback, the Company may withhold the transaction amount from your account. If your account has any pending resolution of any chargebacks, the Company has the discretion to delay your next payout(s). The Company reserves the right to withhold from your account the amount of one or more transactions if it believes that there is a significantly increased risk of a chargeback occurring on these transactions. The Company may also charge you a fee for each refund, or chargeback, or dispute incurred.

If your account is incurring a significantly high volume of chargebacks according to the Company, the Company reserves the right to (a) suspend your account, (b) increase processing fees, (c) withhold payouts, (d) increase holding period for your funds to be paid out, (e) implement a rolling reserve.

Paydeck Internet Solution reserve the right to charge a "Penalty fee" from the Users for abusing the platform, towards the charges incurred for the investigation, operational handling and legal consultation charges.

 

Annexure- II

 

Declaration from Buyer / Seller before initiating any transaction on Paydeck Internet Solution

Customer/Sender/Buyer confirms satisfactory delivery of goods and/or rendering of services (“Satisfactory Delivery”) before payment is initiated and waives all rights to raise disputes on the transaction via. Paydeck Internet Solution. The user is however free to raise a dispute directly with the seller / receiver. This confirmation shall be obtained as below:

  • • Send to Bank a/c: By making the payment, the user confirms Satisfactory Delivery.
  • • Send to Mobile/Email: By sharing the PTCN number with the receiver / seller, the user confirms Satisfactory Delivery.
  • • Request to Pay/Invoice: By making a payment to Fulfill a request to pay, the user confirms Satisfactory Delivery
  • • Payment on the merchant’s account page (as and when enabled): By making a payment on merchant’s account page, the user confirms Satisfactory Delivery

Merchant / Seller / Receiver confirms satisfactory delivery of goods and/or rendering of services (“Satisfactory Delivery”) before accepting payment into his account. The merchant /seller / receiver undertakes to provide all documents that maybe required by Paydeck Internet Solution and/or its payment gateway to ensure authenticity of the transaction, to settle disputes, or for whatever reasons Paydeck Internet Solution may require the documents for. This confirmation shall be obtained as below:

  • • Money to Bank a/c: Not applicable
  • • Money to Email/Mobile: By claiming the money via inputting the correct PTCN, the receiver confirms that he/she has already made a Satisfactory Delivery
  • • Request to pay/Invoice: By requesting for a payment, the requestor confirms that he/she has already made a Satisfactory Delivery
  • • Registered Merchant (as and when enabled): By initiating a payment request, the Merchant confirms that he/she has already made a Satisfactory Delivery

This clause is not applicable for receivers / sellers who are not registered users of Paydeck Internet Solution  This clause should be read in conjunction with the clause titled: Paydeck Internet Solution Cancellation & Refund Policy.

HELP: FAQ:

How to Request Cancellation or Refund of the processing transaction?

 

If you have initiated a transaction at Paydeck & want to cancel or refund the transaction, you can do so by writing us at 121 at Paydeck.in (plz remove spaces & use @ = at)

 

Please provide the reason of the cancellation or refund request.

 

Also please note, any cancellation will incur a cost = ( minus convenience charges paid on top of the payment ) + 1% Refund/Cancellation Request Charges.

 

The request should be made on the same day on which the payment has been sent, in between 11 Am to 8 Pm to 121 at Paydeck.in (plz remove spaces & use @ = at)

 

If the request is made post the day on which the transaction has been made and the time is not between 11 Am to 8 Pm, the transaction is sent for settlement. And in this case the refund/cancellation wont be possible.

 

At any point of time, if you have any further question, please do write us at: 121 at Paydeck.in (plz remove spaces & use @ = at)